Job Title: Program Team Lead (Complex Needs)
Job Type: Permanent, Full-Time
City: Airdrie
Province: Alberta
Hours of Work Per Week:0-40
Scheduled Hours: Based upon the needs of the particular program with on-call availability required.
Number of Positions: 1
Closing Date: August 10, 2021
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The Program


The Airdrie Program, located in Airdrie, Alberta, is a lifetime home for individuals with high complex behaviour, living with developmental disabilities and other mental health challenges.
Ever Bright staff encourage these individuals to live a full life with personalized care based on individual needs. Our commitment is to provide our individuals with programs that maximize progress and independence, support unique strengths and qualities, and encourage integration into the community.


The Position


A Program Team Lead (PTL) provides operational and administrative direction for the development, implementation and management of the programs. The PTL implements and monitors policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. The PTL works directly with persons served and their families/care teams as required and is responsible for overseeing and coordinating individual program plans. The PTL participates in agency decision making and is the primary liaison with the contracting body.


Ever Bright is continuing to increase the number of programs on a regular basis, and therefore, we are looking to collect a talent pool of qualified, interested individuals, who are excited to be a part of a growing company. We are currently looking for dedicated and experienced social services professionals with prior related supervisory / management skills, who want to be part of a growing team of like-minded individuals.


Future opportunities may include positions in areas within Cochrane, Calgary, Bragg Creek, Strathmore.


Team Lead scheduling varies to meet operational needs and on-line work is required. The ability to be “on-call” during scheduled time off, is often required in this role.

In Your Role You Will:

  • Must be excellent in developing and maintaining existing documentation.
  • Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity; take disciplinary action when required.
  • Ensure the program and staff complies with policies, procedures and values of the agency, and use best practices when supporting persons served.
  • Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
  • Coach and mentor staff, and lead and participate in team building activities.
  • Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
  • Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
  • Produce program, occupancy, monthly, annual and other reports as required.
  • Participate in staff meetings and case conferences as required.
  • Ensure staff utilize practices that promote the health, welfare, safety and security of Individuals and staff.
  • Comply with and utilize appropriate crisis prevention and intervention standards and practices.
  • Provide on-call and emergency coverage on the phone.
  • A positive attitude and belief that persons with disabilities have the rights /responsibility to define and pursue their life choices and pursue active participation and involvement in the community.

Prior to confirmation of employment all applicants must provide clear Criminal and vulnerable sector Record Check, Child Abuse Registry Check and satisfactory reference check. These checks can take up to 6 weeks to obtain, please ensure you prepare accordingly.

Candidate must Possess

  • Diploma/Degree in one of the humanities, social sciences or related field with educational preparation for the roles of Team Lead and administrator. Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
  • Must have specific experience with financial and human resource management.
  • Valid Class 5 Driver’s License and clean driver’s abstract
  • Reliable, safe vehicle with appropriate insurance
  • Computer skills are necessary

Other Requirements:

  • Successful criminal record/vulnerable sector check.
  • Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

Mandatory Training:

After confirmation of employment, every member of the team must complete a 10 days training process called “Pilot program” with Ever Bright including:


Orientation to the Ever Bright mission statement and philosophy, Medication Administration and Proficiency, ASIST, Harm reduction, Trauma Informed Care, Abuse Prevention and Response Protocol, Positive Behavior Approaches and Restrictive Practices, Safe Management Training, First Aid & CPR, Professionalism, Food Safety Basic Course, WHMIS, Occupational Health and Safety Training

Ever Bright Values is F.O.C.U.S


Flexibility: Ever Bright is open and flexible in meeting the demands of our individuals, families and communities.
Opportunities: Ever Bright provides opportunities to access all the community has to offer using a strength-based approach that focuses on the positive aspects of our individuals, families and community at large.
Customized: Programs are customized to the individuals, so the support provided meets their unique needs. This person-centred approach engages clients, so they are involved with the nature of the supports. It also encourages them to set goals and achieve their dreams.
Unity and Respect: Ever Bright brings individual members, families, community and workforce together irrespective of their heritage, believes, sexual orientation, gender and race.
Safety for all: Create a safe environment for individuals in service, staff and member of the community
For more information on Ever Bright, services and career opportunities, visit www.ebconss.ca

Our Employees Enjoy


At Ever Bright, stability, support, strength and unity are the pillars of our mandate. Nothing gives you satisfaction like working for an organization/support team that recognizes the abilities of both the individuals they support and the support staff. Knowing that you can make a difference in the life of someone you support, gives you a sense of accomplishment. The opportunity to work together with people you have succeed in dealing with obstacles in life just to be able to be a part of their communities and have the same treatment as everyone else and not defined by their disabilities. The idea of being a part of a team that is aimed at educating the individuals they support to understand their right to take part in their treatment plan. Come be a part of Ever Bright support team that strive in making a difference in someone’s life.

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