Job Title: Program Supervisor (Complex Needs)

Job Type: Permanent, Full-Time

City: Airdrie

Province / State: Alberta

Hours of Work Per Week: 0-40

Scheduled Hours: Based upon the needs of the particular program with on-call availability required.

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The Program

The Airdrie Program, located in Airdrie, Alberta, is a lifetime home for individuals with high complex behaviour, living with developmental disabilities and other mental health challenges.

Ever Bright staff encourage these individuals to live a full life with personalized care based on individual needs. Our commitment is to provide our individuals with programs that maximize progress and independence, support unique strengths and qualities, and encourage integration into the community.

The Position

A Program Supervisor (PS) provides operational and administrative direction for the development, implementation and management of the programs. The (PS) implements and monitors policies and procedures related to day-to-day services to persons served and direct and coordinate the day-to-day management of program Team Leader and staff. The (PS) works directly with persons served and their families/care teams as required and is responsible for overseeing and coordinating individual program plans. The (PS) participates in agency decision making and is the primary liaison with the contracting body.

Ever Bright is continuing to increase the number of programs on a regular basis, and therefore, we are looking to collect a talent pool of qualified, interested individuals, who are excited to be a part of a growing company. We are currently looking for dedicated and experienced social services professionals with prior related supervisory / management skills, who want to be part of a growing team of like-minded individuals.

Future opportunities may include positions in areas within Cochrane, Calgary, Bragg Creek, Strathmore.

Team Lead scheduling varies to meet operational needs and on-line work is required. The ability to be “on-call” during scheduled time off, is often required in this role.

In Your Role You Will:

• Must be good in paper work in general, Recruit, screen, hire, scheduling, supervise and evaluate performance of program Team Leader and staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity; take disciplinary action when required.

• Ensure the program Team Leader and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.

• Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.

• Coach and mentor Team Leader staff, and lead and participate in team building activities.

• Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.

• Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.

• Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.

• Develop and manage annual program budget and perform periodic cost and productivity analyses.

• Produce program, occupancy, monthly, quarterly, annual and other reports as required.

• Advocate effectively for service recipients.

• Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.

• Participate in staff meetings and case conferences as required.

• Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.

• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.

• Comply with and utilize appropriate crisis prevention and intervention standards and practices.

• Provide on-call and emergency coverage on the phone.

Prior to confirmation of employment all applicants must provide clear Criminal and vulnerable sector Record Check, Child Abuse Registry Check and satisfactory reference check. These checks can take up to 6 weeks to obtain, please ensure you prepare accordingly.

Candidate must Possess

• Diploma/Degree in one of the humanities, social sciences or related field with educational preparation for the roles of Team Lead and administrator.

• Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.

• Must have specific experience with financial and human resource management.

• Valid Class 5 Driver’s License and clean driver’s abstract

• Reliable, safe vehicle with appropriate insurance

Other Requirements:

• Successful criminal record/vulnerable sector check.

• Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

A positive attitude and belief that persons with disabilities have the right / responsibility to define and pursue their life choices and pursue active participation and involvement in the community.

Mandatory Training:

After confirmation of employment, every member of the team must complete a 10 days training process called “Pilot program” with Ever Bright including:

Orientation to the Ever Bright mission statement and philosophy, Medication Administration and Proficiency, ASIST, Harm reduction, Trauma Informed Care, Abuse Prevention and Response Protocol, Lifestyle Planning, Positive Behavior Approaches and Restrictive Practices, Safe Management Training, First Aid & CPR, Professionalism, Food Safety Basic Course, Safe Bathing and Showering Training, WHMIS, Occupational Health and Safety Training

Ever Bright Values is F.O.C.U.S

Flexibility: Ever Bright is open and flexible in meeting the demands of our individuals, families and communities.

Opportunities: Ever Bright provides opportunities to access all the community has to offer using a strength-based approach that focuses on the positive aspects of our individuals, families and community at large.

Commitment: Practice positive management for staff and follow direction from individuals in service regarding personal goals and dreams

Unity and Respect: Ever Bright brings individual members, families, community and workforce together irrespective of their heritage, believes, sexual orientation, gender and race.

Safety for all: Create a safe environment for individuals in service, staff and member of the community

For more information on Ever Bright, services and career opportunities, visit www.ebconss.ca

Our Employees Enjoy

At Ever Bright, stability, support, strength and unityare the pillars of our mandate. Nothing gives you satisfaction like working for an organization/support team that recognizes the abilities of both the individuals they support and the support staff. Knowing that you can make a difference in the life of someone you support, gives you a sense of accomplishment. The opportunity to work together with people you have succeed in dealing with obstacles in life just to be able to be a part of their communities and have the same treatment as everyone else and not defined by their disabilities. The idea of being a part of a team that is aimed at educating the individuals they support to understand their right to take part in their treatment plan. Come be a part of Ever Bright support team that strive in making a difference in someone’s life.

NB:-NO PHONE CALLS NO DROP OFF RESUME AT THE OFFICE.

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